Director – Income & Relief Services

Position Summary

At Catholic Charities of Central Colorado, we offer more than a job; we provide a meaningful way to contribute to the health of our community. We serve people who are experiencing poverty, crisis, and instability, and joining our team means embarking on a fulling journey with deep purpose.

We’re looking for an Income & Relief Services Director!

Are you a dynamic leader with a passion for community service and expertise in resource management? Do you excel in leading teams, overseeing operations and driving strategic initiatives? If so, we want you to join us as our Income & Relief Services Director! In this influential role, you’ll guide our department in delivering vital resources like navigation support, rent and emergency financial assistance, computer access, digital literacy, and partner agency care. You’ll oversee daily operations, ensure high-quality service, and develop effective screening and reporting tools. Collaborating closely with our VP of Adult Services, you’ll play a key role in achieving our strategic goals and upholding our mission.

Key Qualifications
• Expertise in Human Services: Deep understanding of social determinants of health, trauma-informed care, and strengths-based behavioral change.
• Proven Leadership Experience: 5+ years team management with a track record of defining roles and providing clear direction.
• Commitment to Service: Dedicated to supporting our community’s most vulnerable, finding solutions to complex situations, and working with difficult behaviors.
• Skilled in System and Procedure Development: Enhancing operational efficiency and effectiveness

What We Offer
• A supportive and collaborative work environment
• A comprehensive benefit package including health and wellness, retirement, and a generous time-off package.
If you are an experienced team leader with a deep understanding of human services, a commitment to serving vulnerable populations, skilled in operations, we encourage you to apply.

Essential Duties
• Provide leadership for operation of all Income and Relief Services programs and the delivery of services. Evaluate and improve program components using evaluation tools and strategies focused on improving the client experience, stability and department outcomes.
• Plan for and secure appropriate staff and material resources to execute the functions of: 1) receiving and responding to clients in person, through phone and email communication, 2) referral as needed, 3) intake, 4) emergency assistance, 5) data recording and maintenance on program activity, 6) program discharge as needed.

People Management
• Plan employee and volunteer staffing needs. Lead the department’s hiring process in coordination with the VP Adult Services and Human Resources. Monitor the process to ensure adherence to equal opportunity employment practices
• Provide supervision and support for staff, including individual and group meetings. Support the training needs for staff and volunteers. Communicate expectations for the positions supervised and provide guidance on achieving expectations. Document issues related to employee performance.
• Identify and mitigate human resources risks in communicating with VP of Adult Services and Human Resources.

Process Management
• Participate in the development of plans for Income and Relief, including strategic planning along with board and leadership staff, and long and short-term goals and objectives.
• Oversee referral and case-conferencing processes and work inter-departmentally and with referral partners whenever appropriate and possible to foster best practices and enhance client outcomes.
• Standardize and refine all shared processes including database utilization.
• Work with partner agencies and facilitate their integration into the services at the Marian House Campus.
• Provide for effective means of evaluation, quality improvement, and outcomes measurement for departmental programs in conjunction with the VP Adult Services, COO, and Performance & Innovation staff.
• Develop and update policies and procedures in cooperation with other staff.
• Supervise all data management functions and outcomes reporting.
• Provide for the maintenance of appropriate records, files, minutes, and reports as prescribed by law and internal policy.

Financial and Resource Management
• Provide appropriate accounting of funds.
• Participate in the preparation of the annual budget and monitor financial reports in conjunction with the VP Adult Services, COO, CFO, and CEO.
• Provide an effective means of reporting, monitoring services, and the maintenance of appropriate records, files, and reports that are consistent with areas of responsibility.
• Maintain accurate monthly and annual statistical reports of program data and outcomes.
• Support fund development and public relations efforts for the programs. Ensure the needs of clients and families are represented to civic and community organizations and local services agencies, as well as to government and other funding partners to generate necessary resources.
• Participate in grant-making as needed. Understand grant stipulations, amounts, timelines which dictate program activity. Provide information for grant reporting. Monitor program activity in relation to grant resources.

Skills & Competencies
• Expertise in systems focused on service needs of homeless and/or low-income populations.
• Understanding of how social determinants of health affect the challenges and opportunities that clients may face.
• Understanding of the challenges and opportunities of working with people to gain greater stability in their lives.
• Strong skills managing people.
• Strong organizational skills and attention to detail.
• Good judgement and ability to prioritize according to what is most important.
• Knowledge of Colorado Springs community resources.
• Proven ability to set and achieve goals for program development and volunteer staffing.
• Strong interpersonal and human relations skills.

Requirements
• Bachelor’s degree in a field related to human services, such as Social Work, Psychology, Sociology, Health, Behavioral Health, or equivalent degree/experience. Master’s degree preferred.
• Five years’ experience in human services, behavioral health, or health/human services administration. Proven management skills in health or human services programs including client case management. Three years’ experience with managing staff and volunteers.

Work Environment
• A majority of the assigned duties are performed in an office environment.
• The employee is subject to both inside and outside environmental conditions.
• Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.
This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

Compensation
• The salary range for this position is $55,000 – $60,000. Salary is determined based on the applicant’s incoming skills and experience, and the budget at time of hiring.

Position Classification & Schedule
• Nonexempt
• Full Time: 40 hours per week, Monday – Friday
• Occasional evenings and weekends are required to accommodate meetings, and special events.

Benefits
• Paid Leave
○ 17 holidays (approximate) annually
○ 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority.
○ Your Birthday!
• Health & Wellness Benefits
○ Employee Assistance Program
○ Dental Insurance
○ Medical Insurance
○ Vision Insurance
○ $2,000 Dependent Life Insurance for spouse and each eligible child
• Income Protection
○ Short-term Disability Insurance after 30 days of employment
○ Long-term Disability Insurance after 6 months of employment
○ Workers’ Compensation Insurance
○ Life Insurance
○ $50,000 Term Life/AD&D (accidental death & dismemberment) Insurance
• Retirement Benefits
○ Pension Plan (6% of wages plus interest) with 20% vesting after each year of service
○ 403(b) Tax Deferred Annuities (TDAs)
• Qualified Employer for Public Service Loan Forgiveness

Equal Employment Opportunity
Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.

Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.

This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.

PI249292040

Job Title

Director – Income & Relief Services

Agency

Catholic Charities of Central Colorado

Posted On

September 11, 2024