Case Coordinator I 

Ministry: Emergency Assistance
Primary Office: Loudoun Regional Office (LRO)
Hours per Week: 40
Starting Hourly Rate: $23.25
Staff Supervisor: Senior Case Coordinator
Telework Available: Hybrid (1 day) *After 90 days training

Position Description:
Serve as case coordinator and assist applicants who are residents of the Arlington Diocese, with email requests for financial aid for rent, utilities and/or car repair. Determine if the caller qualifies for assistance and track their responses on a referral form. Conduct financial assistance client interviews. Provide referrals and links for applicants to access services within Catholic Charities’ programs or externally for housing, employment, counseling, and other basic needs.

Position Responsibilities – Case Management:
• Conduct intake and eligibility assessment with clients through a trauma-informed care lens, reviewing program policies, procedures, requirements and client’s rights and responsibilities.
• Maintain required eligibility documentation and perform accurate inputs and updates of client data into agency databases and documents services in case notes.
• Provide all services within the required timelines and monitor clients’ progress through outcome surveys.
• Maintain positive relationships with clients, providing information on other community resources including the Britepath financial literacy incentive program.
• Assist with planning production of client events and outreach to the communities we serve.

Other Duties:
• Ability to travel in the Diocese as needed.
• Other duties as assigned.

Qualifications & Skills:
• Outstanding people skills and the ability to multi-task in a fast-paced work environment
• Strong listening skills and demonstrated poise, tact, and diplomacy.
• Ability to work in a team setting and work independently with minimal supervision.

Education and Experience
• Associates degree with at least 2 years’ experience in the provision of human services.
• Highly proficient in the use of the Internet, Outlook, MS Excel, and other software applications.
• Prior experience in database management is a plus.

Physical Demands:
• Must be able to stand; walk; sit; use hands and fingers to manage or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. Must occasionally lift or move up to twenty-five pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

BENEFITS: Vacation, Sick, Paid FML*, 16 paid holidays in 2024, Medical, Dental, Vision, Pension, Employee Assistance Program, Diocesan School Tuition Reimbursement K-12 . Closed between Christmas and New Years.*

Job Title

Case Coordinator I 

Agency

Catholic Charities Diocese of Arlington

Posted On

August 14, 2024